Here's the professional translation of the return and exchange policy document:

▌ Return and Exchange Coverage

Product Defect Liability Items with transportation damages, specification discrepancies, or non-human-induced quality defects at delivery confirmed by technical department as manufacturing issues. Submit supporting documents within 7 days of receipt.

Statutory Cooling-off Period 7-day return period starting from delivery date (including holidays). Items must remain factory-sealed with all original components: main product, accessories, packaging, and gifts. Complete shipping documentation required for application.

▌ Exclusion Clauses (Non-eligible Cases) 
	◆ Requests beyond statutory cooling-off period 
	◆ Opened items or missing anti-counterfeit seals 
	◆ Damage from improper handling/storage 
	◆ Non-warranty consumables (filters, batteries, etc.) 
	◆ Activated customized products/digital content

▌ Return Processing Procedures

Defective Product Protocol
1. Contact Customer Service
2. Submit visual evidence (packaging, defects, invoice)
3. Management approval for return shipment
4. 3 business-day inspection period (excluding holidays)
5. Replacement shipment within 5 business days post-verification

Cooling-off Period Returns
1. Complete Return Authorization Form
2. Return in original packaging (retain shipping proof)
3. Warehouse verification initiates refund process

▌ Shipping Cost Responsibilities

	• First return: Consumer bears return shipping 
	• Exchanges: Consumer covers return shipping

▌ Refund Processing Standards Full refund through original payment method post-verification

Processing Timelines: Credit Cards: 14 business days (subject to issuer) Third-party platforms: 14 business days Bank Transfers: 7 business days (requires complete financial details)

▌ Important Notes 
	• Damages during return shipping may incur deductions 
	• Reserve legal recourse for fraudulent returns 
	• Holiday promotions follow specific event terms 
	• Unspecified matters follow company's latest policies

※ Effective immediately upon publication. Revised terms apply without prior notice. Regularly check official website for updates.